Recently the LC-MS implemented a new software product to track donations made. It doesn’t matter what kind of donation it is or what it’s intended for, this new software will log it and record all the details possible.
This is, ostensibly, a good thing. Systems need to be updated from time to time. Improvements in capacity, performance, and function also make upgrades or complete changeovers a wise investment.
But they aren’t without risks.
Not all software rollouts go smoothly, and this one has not gone smoothly. The upshot is that the system is losing track of some contributions and not logging them. This means there can’t be follow up or thanks or any number of other useful actions that might occur once someone makes a contribution to the LC-MS for some reason.
If something has changed in your giving patterns or in how those giving patterns are acknowledged, it might be worth touching base with the LC-MS to ensure your contributions have been logged properly and the information accessible. As far as I know it doesn’t affect whether or not your contribution is actually received – cash deposited or a check cashed, etc. It’s just a matter of how it is recorded and tracked.
